Privacy Policy

At eLearn Platform by EmberNXT IT Solutions, we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our platform or use our services. Please take a moment to read this policy carefully.

1. Information We Collect

We collect the following types of information when you interact with our platform:

•     Personal Information: This includes your name, email address, phone number, and any other information you provide when creating an account, enrolling in a course, or contacting us.
•     Payment Information: When purchasing a course, we collect payment details (such as credit card information), which are processed securely through a third-party payment processor.
•     Usage Data: We collect information on how you access and use the platform, including your IP address, browser type, operating system, pages viewed, time spent on pages, and other usage statistics.
•     Cookies and Tracking Technologies: We use cookies and similar technologies to track your interactions with the platform and enhance your user experience. For more details, refer to our [Cookie Policy].

2. How We Use Your Information

We use your personal information to:

•     Provide and manage your access to courses and services on the platform.
•     Process transactions and send you confirmations related to your purchases.
•     Communicate with you about your account, course progress, updates, and promotional content (if you opt-in).
•     Improve the performance and functionality of our platform through data analysis.
•     Comply with legal requirements and prevent any fraudulent activity.

3. How We Share Your Information

We will not share or sell your personal information to third parties except in the following circumstances:

•     Service Providers: We may share your information with third-party vendors who help us operate the platform, process payments, or deliver services. These service providers are bound by confidentiality agreements and are only permitted to use your information in connection with the services they provide.
•     Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process, such as in response to a court order or government request.
•     Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements. Once we no longer need your information for these purposes, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

•     Access: You can request a copy of the personal data we hold about you.
•     Correction: You have the right to correct any inaccuracies in your personal information.
•     Deletion: You can request that we delete your personal information, subject to certain legal obligations.
•     Opt-Out: You can opt out of receiving promotional emails or communications by following the instructions in those emails or by contacting us directly.
•     Data Portability: In certain cases, you can request that your personal information be transferred to another service provider.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our platform may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

EmberNXT IT Solutions

Email: [email protected]

Address: Quijano Bdlg.,13th-15th Street, Nazareth, Cagayan de Oro, Philippines, 9000