Refund Policy

At eLearn Platform by EmberNXT IT Solutions, we strive to provide the best possible learning experience. However, we understand that there may be circumstances where you may need to request a refund. Please review our refund policy below to understand the conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds will only be granted under the following conditions:

•     You request the refund within 7 days of purchasing a course.
•     You have not accessed or completed more than 20% of the course content.
•     The course was purchased directly through eLearn Platform and not via third-party resellers.

Refunds are not applicable for:

•     Courses that have been completed or significantly progressed beyond 20%.
•     Courses that have been purchased on sale or through promotional offers, unless otherwise stated.
•     Technical issues caused by the user's device or internet connectivity.

2. How to Request a Refund

To request a refund, please contact our support team at [Insert Contact Email] with the following information:

•     Your full name and email address used for the purchase.
•     The course name and purchase date.
•     A brief explanation of why you are requesting a refund.

Our support team will review your request and respond within 7 business days. If approved, the refund will be processed within 10 business days using the same payment method you used for the original purchase.

3. Refund Processing

Once your refund request is approved:

•     You will no longer have access to the course content for which the refund is issued.
•     The refunded amount will be credited back to your original payment method within 10 business days. Please note that processing times may vary depending on your financial institution.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

•     You fail to request the refund within the stated time period (7 days from purchase).
•     You have accessed or completed more than 20% of the course material.
•     Your request is based on a change of mind or personal circumstances unrelated to the course content or delivery.

5. Course Cancellations or Modifications

In the unlikely event that eLearn Platform cancels or significantly modifies a course after your purchase, you will be entitled to a full refund regardless of the course progress. We will notify you in such cases and process the refund as soon as possible.

6. Contact Us

If you have any questions about this refund policy or need assistance with a refund request, please contact us at:

EmberNXT IT Solutions

Email: [email protected]